Returns & Refunds
Simple Returns Process
We want you to be completely satisfied with your purchase. Here's everything you need to know about our returns and refunds policy.
Our Return Policy
Within 7 days
Unopened items only
Full refund
How to Return Your Item
1
Contact Us
Get in touch with our friendly customer service team via phone or email to start your return request. Have your order number ready.
We'll respond within 24 hours
2
Get Return Authorization
Once approved, we'll send you a return authorization number and a prepaid shipping label via email.
Usually processed same day
3
Pack Your Item
Carefully pack your unopened item in its original packaging. Include your return authorization number inside the package.
Keep tracking number safe
4
Get Refunded
After we receive and inspect your return, we'll process your refund to your original payment method.
3-5 business days
Return Conditions
- Item must be in original, unopened condition
- Original packaging must be intact
- Return request must be made within 7 days of delivery
- Proof of purchase is required
Refund Process
- Refunds are processed within 3-5 business days
- Original payment method will be refunded
- Shipping costs are non-refundable
- You'll receive a confirmation email once processed
Not Eligible for Return
- Opened or used mystery boxes
- Damaged or altered items
- Items without original packaging
- Purchases older than 7 days